Our service engineers are here to assist you at the touch of a button, via a direct secure remote link to the dosing system. No lengthy waits, no travel costs: just fast, pin-pointed assistance whenever you need it.
Security is our topmost priority
Remote access is only possible if you actively connect the hub. No connection, no access. The connection will not be established via your corporate network, but fully independently via a mobile data link (eSIM/SIM). This ensures that you always retain full control over your dosing systems and your data, without any interference in your IT infrastructure.
Risk-free updates & maintenance
Remote updates are carried out reliably without the need for operator intervention. This keeps your system always up to date; stress-free and without the risk of errors.
Support during ongoing operations
Whether for adjustments, parameter changes, or process-related questions: Our experts can provide live support without interrupting your production processes. This helps you optimize your processes, without downtime or detours.
Future-ready
The SMARTsupport Hub is part of our digital service campaign. Developed for maximum system availability, efficiency, and futureproofness: to keep your production running reliably.
The SMARTsupport Hub is compatible with all dosing systems from the TOP 5000P model on up.